A Study on Human Resources Administration in Selected Business Process Outsourcing Companies in Chennai City

Abstract

An attempt has been made in this study to investigate the human resources administration policies and techniques that are utilised by the organisations of Business Process Outsourcing situated in the city of Chennai. The information was gathered from a selection of organisations of Business Process Outsourcing situated in Chennai city. For this reason, only one hundred personnel from a variety of BPO organisations were chosen to participate in this research initiative. The findings of this study identify the factors that contribute to employee happiness, as well as the challenges that employees encounter when confronted with HR administration policies and tactics. During the course of this investigation, both primary and secondary data will be gathered respectively. the collecting of primary data through the use of a questionnaire that is well-structured, as well as the collection of secondary data through the use of websites and historical research papers. In order to conduct analysis and interpretations, statistical tools such as frequency analysis and one-way analysis of variance are utilised. The employee with the least amount of experience and the employee with the most experience are more happy with the policies and strategies of human resource management. Within the selected organisations of Business Process Outsourcing situated in Chennai city, the employees have proposed a variety of methods that would increase the efficiency of the HR operations.